With over 12 years of experience in Customer Support Management, Navita has a proven ability to lead teams in delivering exceptional service and driving customer satisfaction. She specialises in implementing innovative solutions that streamline processes and improve customer interactions. In her previous role at Oxymoney, Navita oversaw a team of 20-25 support agents, ensuring smooth daily operations and maintaining high service standards. Passionate about creating exceptional customer experiences, Navita combines her expertise with a customer-centric approach to drive continuous improvement and deliver outstanding results. Outside work, she likes to listen to music in her free time.